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Optimal Vitality

FAQ

Questions, answered.

Who prescribes my treatment?

A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate.

When am I charged?

You're only charged if a licensed provider reviews your assessment and approves treatment, usually within 24–48 hours. If treatment isn't approved, you aren't charged and nothing ships.

What does the monthly price include?

Your online visit, ongoing provider messaging and shipping. There is one price per plan, billed monthly.

How quickly will I hear back?

A licensed provider reviews your intake within 24 to 48 hours. If treatment is appropriate, your medication ships discreetly with tracking.

Where do you provide care?

Licensed providers can care for patients in 42 states. Use the state checker on our home page or see where we ship.

Can I cancel?

Your plan renews automatically at the price and interval shown until you cancel, and you can cancel any time before your next refill from your account.

Who fills my prescription?

Medication is dispensed by VSDH, a state-licensed pharmacy. It ships discreetly with tracking.

Are compounded medications FDA-approved?

No. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. Each product page says whether it is compounded or FDA-approved.

Is my information private?

Visits happen through a secure telehealth platform. Your licensed provider reviews your intake before any prescription is issued.

Is this for emergencies?

This is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.

Feel your best. Every day.

A short online visit, reviewed by a licensed provider, and a plan built around your goals.

This is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.